Ice Ceramide Moisturizing Cream

Used to love, but now has a gritty texture

I don’t understand why they would change what I thought was a fantastic moisturizer. This is my third jar and my last. This latest jar has little gritty things in it. It feels like an exfoliator. I am so disappointed. It’s not cheap and I can’t use it.

Contains Sharp Gritty Bits

I used to love this moisturizer. Unfortunately, as others have experienced this has gritty bits that feel like sharp plastic, glass, or sand. Sunday Riley’s response is just that is a variation in texture and no big deal. Well I wanted a moisturizer not face exfoliator so it matters. The gritty bits stay on your face until everything drys and you can wipe them off. Since Sunday Riley thinks this is acceptable I will no longer be purchasing this moisturizer or ANY product given the lack of quality control.

Has lumps in it that are grainy

I bought this a week ago.

Awesomely thick but a little gritty

This will be great for winter on my skin but couldn’t get over the grit. It feels like an exfoliant. Wasn’t terrible but definitely noticeable.

Was Great, now, Superd!

I bought this cream for years, then, it was out of stock for a while, freaked me out, then came back! The older version of it was awesome, very moisturizing but not oily or heavy, and a nice pleasant sent, that didn’t smell like the “non-scented” products (iykyk) New formula is somehow better! It’s Thicker, but not heavier, so the jar lasts longer. Scent is still amazing. At this price, I don’t see how it can get better! Also, bonus, my dermatologist oked it!

New formula warning

I used to love this cream. The new formula is NOTHING like the old one. Completely different texture. Super grainy (I thought at first I must have gotten crumbs on my face or something but no, it was the moisturizer). New super strong candy-ish scent that is very cloying and lasts forever. I’m going to try to return it even though I opened it because it’s so bad I can’t even stick to it.

Did I get a bad batch

This product lasts forever so I assume in the time I needed to get a new one something changed in the formula because this is definitely not the same as when I had it a few months ago. Before this was like the holy grail. I would put it on at night and wake up with perfectly moisturized skin. Now it’s kind of tacky and very fragrant with out the same results.

What happened? Thick and fragrant now?

I have loved this moisturizer for years. I recently replenished, finishing one jar and starting the next. It's an entirely different product! Very thick, and highly fragrant that I could still smell only the fragrance 30 minutes after applying. I washed my face and could still smell the fragrance! Please bring the original formula back. Please please please.

Quality control issue

First time buying and the moisturizer has large irritating fragments in it. I emailed the company and was told (just like another reviewer) that there are “variances in the product” depending on batch but that they “promise it does not compromise the integrity of the product.” There’s no way that this should be acceptable, major quality control issue here!

Ice moisturizer BEWARE

New batch after months of waiting is not only different texture BUT it has hard gritty particles that scratch the skin. Shame on Sunday Riley...I have been calling and emailing and no one answers me. SKINFIX has a wonderful ceramide cream I have replaced it with.

Particles found in product!

Please check or change your manufacturer. Sometimes this product has an in intense fragrance smell and small white particles. I love this product and I’ve been using it for 2+ years but sometimes when I go to re-buy the product to replenish the jar I used up, it’s a 50/50 chance the product is normal or will have those weird small white particles and strong fragrance smell. Please fix the quality control issue.

New formula?

Have been using the Ice moisturizing cream since it came out, and I love it. Was bummed it was out for a bit, but finally came back. Is this a new formula? Still works great, has a bit of a different smell “that I don’t mind”, but the cream is grainy. Still gave 5 stars because I love it, but would prefer it to not be gritty/grainy.